RETURN POLICY
Standard Policy for US & International Returns
Items bought on ATHINACOLLECTION.COM will gladly be accepted processing through our email web@athinacollection.com. if requested within 15 days of the shipment delivery date.
All clothing must be returned in their original condition. This includes unused, unaltered, undamaged, stain free, free of pet hairs and fragrance free.
All clothing marked as final sale are not eligible for return for refund, exchanges, or store credit. Final Sale are items bought from our Sale Section.
Upon the delivery of your returned shipment, a refund or store credit will be issued. Refund will be back to your original form of payment type, excluding shipping and handling costs.
Damages
In the event your item is damaged or defected [we're deeply sorry!] Please contact our Customer Support team at web@athinacollection.com immediately within 7 days from receiving your purchase by providing your order number and a photo of the defective item.
Our agents will be happy to assist you!
Non Damaged
If your item is not damaged and just want to return for change of mind. Notify us thru email web@athinacollection.com within 14 days. For Non damaged return will be considered change of mind and we will issue store credit only and restocking fee of 15%.
FAQ
How to return your items?
It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return.
- Ensure your items are refundable. We accept returns within 14 days of the delivery date as long as the item Is unwashed, unworn and free of any stains or odors. Item must not be a final sale item. Other exclusions may apply. View our Terms & Conditions.
- Email us with damaged photo and invoice number at web@athinacollection.com or fill out the inquires form with all the information.
- Once we receive your return your parcel will process within 7-10 business days. A confirmation email will be sent to you to confirm your refund.
Have more questions? See below for our Frequently Asked Questions about processing a return.
Is my item refundable? Yes however some exclusions may apply. We gladly accept damaged/defect returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odors.
Do I have to pay for return postage?
Domestic (US): If Item is damaged and defected. Return label for Domestic orders is factored in with your return, so you will not need to purchase one, as one will be given to you upon completing your return. If not a damaged/defected return. Changed of mind return will be charged on restocking fee of 20%.
International: Unfortunately, we do not offer prepaid return labels for International orders. You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal. We suggest obtaining a tracking number for your shipment as we are not held liable for lost parcels en route back to us.
How long does it take to process my refund? Your refund will be processed within 7-10 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process.
When will I see the funds back into my account? Refunds do require roughly 7-10 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will be posted to your account. Each bank does have varying processing times.
Require further assistance? We'll be happy to help! Simply send us an email at
web@athinacollection.com. A response will be made within 24-48 business hours from your most recent inquiry.
